Customer support
Support that stays with the equipment for its working life.
A five- or six-figure machine is a decade-long relationship, not a transaction. Manuals, training, the AACare service program, and after-hours emergency support are how we keep a customer running long after the install.
How we support you
Five ways we keep you running.
Documentation, training, service, and emergency response, backed by the Atlanta Parts Depot.
SUP.01
Technical Manuals
Setup, operation, and maintenance documentation for the equipment, so a technician has the reference on hand.
Browse manuals →SUP.02
In-House Training
Hands-on technician training taught by the people who engineer and build the machines.
About training →SUP.03
AACare
The service program that keeps a machine running: preventive maintenance, parts, and priority support.
About AACare →SUP.04
After-Hours Emergency
When a line goes down outside business hours, emergency phone support gets a technician on the problem.
Emergency support →SUP.05
Press & PR
Press and media inquiries, and where to reach the company for a story or an interview.
Press contact →Whole-life support
Built to last, supported to match.
We build equipment that measures in thousandths and runs shift after shift. That standard only means something if the machine keeps running, so support is engineered with the same care as the equipment.
The Atlanta Parts Depot keeps expendables in stock and shipping worldwide. AACare puts preventive maintenance and priority service on a schedule. In-house training builds the skills to clear the small faults without a service call. And when a line goes down outside business hours, after-hours emergency phone support gets a technician on the problem. Every layer exists so the one station a line cannot run without is never the reason it stops.
Reach support
- Parts Order form
- Service AACare
- Emergency After-hours line
- General Contact us
Line down right now?
After-hours emergency phone support gets a technician on the problem outside business hours.